Returns & Exchanges
At Shrubbly, we want you to love every sip of our sparkling shrub. Due to the perishable nature of our beverages, we provide a satisfaction guarantee and will replace or refund any order that arrives damaged or fails to meet our quality standards.
Inspect Your Shipment
Upon receiving your Shrubbly delivery, please check the cans for any signs of leakage or damage that may have occurred during transit.
Contact Support
If there is an issue with your order, email our team at [email protected] within 14 days of delivery with your order number and a photo of the product.
Verification Process
Our team will review your request within 48 hours to confirm the quality issue or shipping damage and authorize a replacement or refund.
Receive Resolution
Once approved, we will ship out a fresh batch of Shrubbly at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing