Frequently Asked Questions
Everything you need to know about our refreshing shrubs and delivery.
What exactly is a 'shrub'?
A shrub is a non-alcoholic syrup made from a combination of concentrated fruit, aromatics, sugar, and vinegar. It provides a complex, tart, and sweet flavor profile perfect for mixing with sparkling water or cocktails.
Do Shrubbly products need to be refrigerated?
Our bottles are shelf-stable until opened thanks to the natural preservative qualities of vinegar. Once opened, we recommend refrigerating your Shrubbly and consuming it within 60 days for maximum freshness.
How long will it take for my order to arrive?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days. You will receive a tracking number as soon as your order ships.
Are your ingredients organic and non-GMO?
Yes, we pride ourselves on sourcing the highest quality ingredients. All Shrubbly flavors are made with organic fruit and non-GMO cane sugar to ensure a clean, natural taste.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with the quality, please contact our support team within 14 days for a replacement or refund.
Can I find Shrubbly in physical retail stores?
Currently, Shrubbly is primarily available through our online store. We are expanding into select specialty grocers and health food stores soon; check our 'Stockists' page for the latest updates.